By the Numbers

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By the Numbers (July 2020 – August 2021)

Network

  • 82 Network requests closed
  • 27 Power over Ethernet (PoE) Switches deployed
  • 32 Wireless Access Points deployed

Helpdesk

  • Faculty/Staff
    • 8572 – Total number of tickets (all divisions)
    • 5006 – Total number of HelpDesk tickets
  • Student
    • 18112 – Total number of Student assist
  • Central Office
    • 768 – Tickets input by the HelpDesk towards Central.

Hardware

  • 190 new computers / laptops / macs
  • 53 Refurbished
  • 8 Windows 10 Upgrades

Student Device Distribution

  • 564 Chromebooks
  • 395 iPads

Email

  • 14,220,650 Blocked
  • 4,324 Virus
  • 433,661 Quarantined
  • 28,114,460 Allowed     

CF/ASL requests (11/20-9/21)

  • 117 CUNYFirst requests processed

Lab and Smart Classroom Upgrades

  • Replaced 34 hard drives with SSD drives
  • Replaced 15 monitors
  • Upgraded 5 projectors in Smart Classrooms and large venue areas
  • Installed hyflex/hybrid technology in 75 Smart Classrooms

Technology Training

  • Number of Classes for Faculty & Staff – 822 
  • Faculty & Staff Participants - 1852 
  • Number of Classes for Students - 50 
  • Student Participants - 741