By the Numbers

Network

  • 483 Network requests closed
  •  32 Power over Ethernet (PoE) Switches deployed
  •  23 Wireless Access Points deployed

HelpDesk

  • Faculty/Staff: 
    • 12,978 – Total number of tickets in KACE (All Divisions)
    •   6,447 – Total number of HD tickets
    •      362 – Total number of St. George tickets.
  • Student:
    • 16,176 – Total number of student assists
    •   8,718 – Assisted at HelpDesk
    •   6,895 – Assisted at IT Doctor
    •      562 – Assisted at St. George
  • CUNYfirst:
    •      801 – Tickets input by the HelpDesk towards Central

Hardware

  • 258 New computers for staff & faculty
  • 100 Refurbished computers for staff & faculty

Email

  • Blocked                 18,533,633
  • Virus                            10,787
  • Quarantined           1,225,097
  • Allowed                14,715,511

Lab and Smart Classroom Upgrades

  • 150 SSD installations
  •   20 Projector Upgrades/Replacements
  •   42 Memory Upgrades

Technology Training

  • Faculty & Staff: 46 Faculty & Staff Training Sessions were conducted between 7/1/17 – 6/30/18
    • 27 – Classroom
    • 16 – Meet & Greet
    •   3 – Virtual (Tech Byte Tuesdays)
  • Students: Events conducted between 7/1/17 – 6/30/18
    • 19 – CART Sessions
    •   2 – Professor Requested Workshops
    • 30 – Technology Literacy Workshop
    •  1 - Spooktacular