By the Numbers

By the Numbers (July 2018 – August 2019)

Network

• 430 Network requests closed
• 39 Power over Ethernet (PoE) Switches deployed
• 16 Wireless Access Points deployed

HelpDesk

Faculty/Staff

• 12174 – Total number of tickets (all divisions)
• 6333 – Total number of HD tickets
• 194 – Total number of St. George tickets. 

Student

• 15314 – Total number of Student assist.
• 8103 – Assisted at the HelpDesk
• 6488 – Assisted at IT Doctor
• 723 – Assisted at St. George. 

Central Office

• 975 – Tickets input by the HelpDesk towards Central.

Hardware

• 140 new computers / laptops / macs
• 107 refurbished
• 316 Windows 10 upgrades

Email

• 18,533,633 Blocked
• 10,787 Virus
• 1225097 Quarantined
• 14715511 Allowed

Lab and Smart Classroom Upgrades

• 4 full lab upgrades: 135 machines 
• Replaced 715 hard drives with SSD drives
• Replaced 37 monitors
• Upgraded 5 labs with additional memory (162 PC’s)
• Upgrade 17 projectors in Smart Classrooms and large venue areas

Technology Training

• Virtual/Online – 
  • Tech Byte Tuesdays     64 participants
  • Lunch & Learns     157 participants
• In-Person 
  • Classroom        112 participants
  • Meet & Greets    18 participants    
• CART 
  • Assisted Incoming Freshmen
• First week of classes
  • Fall 2018 Semester
    • Assisted 340 students
  • Spring 2019 Semester
    • Assisted 282 students