By the Numbers

By the Numbers (July 2018 – August 2019)

Network

  • 430 Network requests closed
  • 39 Power over Ethernet (PoE) Switches deployed
  • 16 Wireless Access Points deployed

HelpDesk

Faculty/Staff

  • 12174 – Total number of tickets (all divisions)
  • 6333 – Total number of HD tickets
  • 194 – Total number of St. George tickets

Student

  • 15314 – Total number of Student assist.
  • 8103 – Assisted at the HelpDesk
  • 6488 – Assisted at IT Doctor
  • 723 – Assisted at St. George

Central Office

  • 975 – Tickets input by the HelpDesk towards Central.

Hardware

  • 140 new computers / laptops / macs
  • 107 refurbished
  • 316 Windows 10 upgrades

Email

  • 18,533,633 Blocked
  • 10,787 Virus
  • 1225097 Quarantined
  • 14715511 Allowed

Lab and Smart Classroom Upgrades

  • 4 full lab upgrades: 135 machines 
  • Replaced 715 hard drives with SSD drives
  • Replaced 37 monitors
  • Upgraded 5 labs with additional memory (162 PC’s)
  • Upgrade 17 projectors in Smart Classrooms and large venue areas

Technology Training

  • Virtual/Online – 
    • Tech Byte Tuesdays     64 participants
    • Lunch & Learns     157 participants
  • In-Person 
    • Classroom        112 participants
    • Meet & Greets    18 participants    
  • CART 
    • Assisted Incoming Freshmen
  • First week of classes
    • Fall 2018 Semester
      • Assisted 340 students
    • Spring 2019 Semester
      • Assisted 282 students